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Terms of Use

Effective Date: 11/01/2025

Welcome to PetBookr ("we," "our," or "us"). These Terms of Use ("Terms") govern your access to and use of our software-as-a-service (SaaS) platform ("Service") and website ("Website"). By using our Service, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use our Service.

1. Use of the Service

1.1 Eligibility

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You must be at least 18 years old to use our Service. By accessing or using the Service, you represent and warrant that you meet this eligibility requirement.

1.2 Account Registration

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To access certain features of the Service, you must create an account. You agree to provide accurate and complete information and to keep this information up-to-date.

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You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

1.3 Prohibited Uses

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Use the Service for any unlawful purpose.

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Interfere with or disrupt the operation of the Service.

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Transmit viruses, malware, or other harmful code.

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Access or attempt to access other users' accounts without authorization.

2. Business Management Features

2.1 Appointment Management

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The Service allows groomers to manage appointments for their clients, including scheduling, rescheduling, and cancellations.

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Clients can book services through the platform, and groomers will receive notifications regarding new, updated, or canceled appointments.

2.2 Subscription & Payments

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Groomers must subscribe to a monthly plan to access the Service.

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Subscription payments are processed through Stripe and will be billed automatically.

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By subscribing, you authorize us to charge your payment method for recurring fees unless you cancel your subscription before the next billing cycle.

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Failure to pay subscription fees may result in suspension or termination of access to the Service.

2.3 Reviews & Business Information

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Groomers will receive reviews from customers based on their services.

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Businesses can display their location details, contact information, and services offered on the platform.

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We reserve the right to remove reviews that violate our content guidelines.

3. Communications

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By using our Service, you agree to receive email notifications from us regarding new appointment bookings, updates, cancellations, important platform updates, or policy changes.

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We will not share your contact information with third parties for marketing purposes.

7. Changes to the Terms

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We may update these Terms from time to time. Any changes will be posted on this page with the "Effective Date" updated. Continued use of the Service constitutes acceptance of the revised Terms.

8. Governing Law and Dispute Resolution

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These Terms are governed by the laws of the United Kingdom. Any disputes arising out of or related to these Terms shall be resolved in the courts of the United Kingdom.

9. Contact Us

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PetBookr

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support@mg.petbookr.co.uk