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Privacy Policy

Effective Date: 11/01/2025

Introduction

PetBookr ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our software-as-a-service (SaaS) platform ("Service") and visit our website ("Website"). We only use essential cookies required for platform functionality, including payment processing via Stripe. By accessing or using our Service, you agree to the terms of this Privacy Policy, which complies with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

1.1 Information You Provide to Us

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Account Information: Name, email, phone number, and business details.

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Booking Details: Information related to appointments booked and managed through the platform.

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Payment Information: Subscription payment details processed via Stripe.

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Communication Data: Messages, reviews, and interactions with customers or support.

1.2 Information We Collect Automatically

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Essential Cookies: We use strictly necessary cookies for security, authentication, and payment processing (via Stripe).

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We do not use analytics, tracking, or marketing cookies.

2. How We Use Your Information

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Facilitate appointment scheduling and business operations.

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Manage payments and subscriptions securely via Stripe.

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Send appointment confirmations, cancellations, and service updates.

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Ensure security and prevent fraudulent activities.

3. Sharing Your Information

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With Service Providers: Payment processors (Stripe) and customer support teams.

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With Customers: Business details and reviews are visible to users.

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For Legal Compliance: If required by law or regulatory authorities.

4. Data Security & Retention

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We implement security measures to protect your data but cannot guarantee complete security.

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Data is retained as long as necessary for legal, regulatory, or operational purposes.

5. Your Rights

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Access and update your personal data.

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Request deletion or restriction of your data.

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Opt out of marketing communications (not applicable since no marketing cookies are used).

6. Updates to This Privacy Policy

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We may update this policy and will notify users of significant changes.

7. Contact Us

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PetBookr Support: support@mg.petbookr.co.uk

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For complaints, contact the UK Information Commissioner's Office (ICO).